## Appendix 3 FAQ s

Q: How can my work panel be unique?

A: The user can customize the work panel: 1. Click [Custom work panel] to open a dialog box, cancel the tick of your undesired module (by default the system ticks all), and Confirm. Then the custom module will appear; 2. Or directly click the ¡°¡± icon on a module to minimize, and click ¡°¡± to close the module. Click the column bar to drag and adjust the module¡¯s position; 3. If required to return to the default work panel, click [Restore work panel] to refresh and return to the system default.

Q: How to use a card issuer?

A: Connect the card issuer to PC through USB port, and then select individual personnel card issue or batch card issue. Move the cursor to the card number input box, and punch the card on the card issuer, then the card number will be automatically shown in the input box.

Q: What is the use of role setting?

A: Role setting has the following uses: 1. To set unified level for the same type of users newly added, just directly select this role when adding users; 2. When setting system reminder, and determine which roles can be viewed.

Q: How to operate if I want to set accounts for all personnel of the Company¡¯s Financial Department?

A: First, create a new role in system setting and configure the functions to be used for this role. Then add a user, set user information, and select the user¡¯s role, thus adding a new account. For other accounts, do the same.

Q: What is the use of blacklist?

A: A blacklisted personnel can not achieve departure restoration, namely, this person can not be employed by the Company any longer. To modify, just modify departure information on the departure interface.

Q: How to adjust the department of a person?

A: There are the following ways to adjust personnel department: 1. In personnel list, click personnel number or click ¡°Edit¡± under related operation item to show personnel details, and modify personnel department in the department item; 2. In personnel list, check the personnel requiring department adjustment, click ¡°Adjust department¡±, and a dialog box will open, then modify the department; 3. On personnel transfer interface, click Add to open the edit interface, select personnel, and check department in the transfer field, and complete other information, thus completing transfer.

Q: How to set access levels for visitors?

A: Setting access levels is as follows: 1. In the system, add these personnel, and enter relevant information; 2. Select access levels suitable for them. If there are no suitable levels, it is required to enter the access control system to add relevant settings; 3. Set valid time, namely, the start and end dates when they need to use access levels.

Q: What are the ways to cancel personnel access control settings?

A: There are the following ways to cancel personnel access control settings: 1. Close access control only: In the personnel list, click personnel number or click ¡°Edit¡± under related operation item to show personnel details, and delete access levels and Personnel Group of Multi-Card Verification in access control settings; 2. Delete personnel: In the personnel list, click ¡°Delete¡± under related operation item of personnel, or tick a personnel and click the ¡°Delete¡± above to delete this person from the system. Corresponding access control information will be deleted; 3. In ¡°Personnel access levels settings¡±, delete access levels of personnel, and in ¡°Personnel Group of Multi-Card Verification¡±, delete Multi-Card Opening levels.

Q: How to set access control holidays?

A: Access control holidays have three types of 1, 2 and 3. Take New Year¡¯s Day as an example: 1. In access control holidays, add a holiday of ¡°New Year¡¯s Day¡±. Set the holiday type as 1, and the start and end dates of the holiday are both January 1; 2. During the access control time period, add an access control time zone, set the three access control intervals of this holiday type 1. For example, set access control interval 1 as 8:00-20:00, and intervals 2 and 3 as null, namely Normal Close; 3. Apply this access control time zone to access levels; 4. Set personnel with levels for the access levels.

Q: In Windows Server 2003, why the IE browser displayed error when access the system, how to solve it?

A: This problem occurs because that Server 2003 has [Security Configuration Option] settings. If you want access the system, please configure it as follows: click Start – Control Panel – Add or Remove Program, select [Add and remove Windows components] in the interface and click [Internet Explorer Enhanced Security Configuration] option, cancel the tick before it. Then click [Next] to remove it from the system. Open the system again the browser will access the system properly.

Q: If backing up or restoring the database fails, the possible reason?

A: Please check the system environment variables [path], if the database installation path (For example, MS SQL Server installation path maybe is: C:\Program Files\Microsoft SQL Server\90\Tools\Binn; For MySQL, it is like: C:\Program Files\MySQL\MySQL Server 5.1\bin) is exist. If not, you need to add it manually. Otherwise, the antivirus or firewall software may stop the execution of backing up or restoring command, if the security prompt pops up, please select ¡°Always Permitted¡±. And the damaged database can also lead to backup error, please repair or restore the database.